Ombudsman Progam

The Long-Term Care Ombudsman Program serves residents in Adair, Cherokee, McIntosh, Muskogee, Okmulgee, Sequoyah, and Wagoner counties in Long-Term Care Nursing Homes, Assisted Living, and Residential Care Facilities.  An Ombudsman helps improve the quality of life and quality of care available to residents.  An Ombudsman is a person who receives complaints from residents, families or concerned citizens, and attempts to resolve those complaints within the facility.  The Ombudsman has the authority to explore problems and recommend corrective action.

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Local volunteers committed to empowering, improving and enriching the lives of institutionalized older persons are a big supportive part of the Ombudsman Program.

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Our goal is to have volunteers in each facility in our seven county areas to work with the residents, facility and surrounding community.  The EODD/AAA provides local supervision, training, and support for the volunteers along with additional support from the State Ombudsman Program staff.  Training in skills such as problem solving, communication, the aging process, state and federal regulations and laws provided by the Local Ombudsman Supervisors.  Recruitment for volunteers in continual and interested parties can reach one of the local supervisors for further information.